FAQs
Have questions about our gold, vermeil, or lab grown diamonds? Here are quick, simple answers to help you shop with confidence.
Frequently asked questions
How do I know my diamond is real?
Every lab grown diamond we sell comes certified by IGI and SGL, so you get official proof of its authenticity and quality with every purchase.
Will my gold jewelry tarnish or fade?
Solid gold won't tarnish. Gold vermeil is very durable but since it has a gold layer over sterling silver, it's best to avoid excess moisture and chemicals to keep it looking its best for longer.
What karat of gold should I choose?
It depends on your lifestyle. Lower karats like 9kt are more durable for daily wear, while higher karats like 18kt or 22kt offer a richer color for special-occasion pieces.
How do I take care of my jewelry?
Store it in a dry, soft-lined box, avoid direct contact with perfume or lotion, and clean it gently with a soft cloth to keep it looking new.
Do you offer resizing for rings?
Please reach out to our support team with your order details, and we'll help guide you through the resizing process.
Can I return or exchange my order?
Yes, we offer returns and exchanges within our policy window. Check our Returns & Exchanges page or contact us for full details.
How long will it take to receive my order?
Processing and shipping times vary by item and location. You'll receive tracking details as soon as your order ships.
Is lab grown diamond jewelry a good gift?
Absolutely. It offers the same beauty and brilliance as mined diamonds, with the added bonus of being certified, ethical, and more affordable.
Do you offer custom jewelry designs?
Yes, we do! Head to the bottom of our home page and click on "Customization" to start designing your own piece exactly the way you want it.
How can I contact customer support?
You can reach us through our Contact Us page or email/chat support for any questions about your order, jewelry, or care instructions.