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We want you to love your Kin & Gin jewelry. Here's everything you need to know about our replacement policy, since we do not offer returns or exchanges.

Our Policy

At Kin & Gin, we do not offer returns or exchanges on any orders. Instead, we offer a 15-day replacement policy, applicable only in specific situations, to make sure you're taken care of if something goes wrong with your order.

When Replacement Is Applicable

• The product received is damaged.
• The product received is different from what you ordered.

Replacement is not applicable for reasons such as change of mind, incorrect size selection, or personal preference.

Replacement Conditions

• Replacement requests must be raised within 15 days of delivery.
• A 360-degree unboxing video is mandatory to raise a claim. Recording must begin before the package is opened, in one continuous, unedited take.
• If the box is opened before the unboxing video starts, the claim will not be eligible for replacement.
• The product must be unused, unworn, and returned in its original packaging along with all tags and certification documents.

How to Raise a Claim

1. Record a clear, continuous 360-degree unboxing video starting before the package is opened.
2. Contact our support team within 15 days of delivery with your order details and the unboxing video.
3. Our team will review your claim and guide you through the next steps.

Please Note

We do not offer monetary refunds or product exchanges for reasons other than damage or incorrect items. This policy helps us maintain fairness and ensure every claim is genuine.

Contact Us

If you've received a damaged or incorrect item, don't worry, reach out to us through our Contact Us page along with your unboxing video, and we'll take care of it promptly.